OPERA Update – Eye Care Navigation Service Module
September 2026
Dear Colleague,
We would like to inform you of an update that has been made to the OPERA Eye Care Navigation Service (ECNS) module.
Please can all referring optometry clinicians share this update with all practitioners within your practice.
When the triage team requests further information on a submitted patient referral, the response options available to referring clinicians has been reworded to provide greater clarity on the two possible outcomes for the patient’s episode of care.
This change is intended to make it easier for clinicians to select the most appropriate response and understand the resulting pathway for the patient.
- Option One, “Send this episode back to triage”, will return the episode to the Primary Eyecare Services triaging team for further clinical review. This option should be used if you wish to provide additional clinical information, including imaging, to support the referral.
- Option Two, “Close this OPERA episode”, will close the episode. This means the referral will not progress any further and will not be reviewed by Primary Eyecare Services’ Eye Care Navigation Team.
If you have any questions, please contact our team using the blue chat bubble within OPERA.
Thank you for your continued support.
Primary Eyecare Services.
