| Dear Colleague, We’re letting you know about system downtime next month. PCSE Systems, including PCSE Online and Contact us forms will be unavailable this weekend due to our IT system upgrade programme: From 6.00pm on Friday 26 to midnight on Saturday 27 September 2025 We apologise any inconvenience this downtime may cause to standard business operations. Don’t forget to read our Business Continuity Guidance As your store will be unable to access PCSE Online during the above period, please follow the Business Continuity Guidance for Ophthalmic Contractors (available here). The guidance has been published by NHSE to ensure General Ophthalmic Services can continue when PCSE Online is unavailable, such as during system maintenance downtimes. Please find the GOS Patient Declaration Form which enables the required patient signatures to be captured on paper. This means any claim can processed within the electronic system once available. The System Access Log should be used to record all instances of system outages. Best wishes, The PCSE Team |
