Primary Eyecare Services have received reports from patients and practices that when patients present for CUES, they are being asked to ring round or present at other practices when the initial practice does not have the capacity to see them.
Please can all CUES practices ensure that they triage CUES patients and add them to OPERA, then look to find an appointment in the system for the patient by ringing round alternative practices. The triaged episode can then be sent on to the practice which will examine the patient.
Thank you for your hard work.
